HBO Kennisbank

Purpose: This study assesses the perceived quality of the outcomes in decision-making phases by using …

2024-03-08
Toon Otten (Onderzoeker); Linda Snippe (Onderzoeker)

2018
Mustafa Akpinar; Renee van Os; Daphne Hachmang; Els van der Pool

Web 2.0 has empowered consumers to voice complaints with reduced costs (physical and psychological), …

2011-09-09
G. van Noort; L.M. Willemsen (Lector)

Organisatie	HAN University of Applied Sciences
Afdeling	Academie Business & Communicatie
	Lectoraten
	Academie Organisatie en Ontwikkeling
	Kenniscentrum Business Development & Co-creation
Lectoraat	Human Communication Development
	Human Communication Development (is removed)

Jaar	2019
Type	Conferentiebijdrage
Taal	Onbekend

Using Conversational Human Voice in webcare in the in The Netherlands – a comparative study of five Public Transport companies