Communicatie en verbondenheid tijdens thuiswerken
Bram Hendrawan; Mustafa Akpinar
"Fijn, dat ik je kon helpen Simone"
Mustafa Akpinar; Renee van Os; Daphne Hachmang
Using Conversational Human Voice in webcare in the in The Netherlands – a comparative study of five Public Transport companies
Mustafa Akpinar; Renee van Os; Daphne Hachmang
Conversational Human Voice in webcare. A study in the Public Transport sector.
Mustafa Akpinar; Renee van Os; Daphne Hachmang; Els van der Pool