HBO Kennisbank

Purpose: This study assesses the perceived quality of the outcomes in decision-making phases by using …

2024-03-08
Toon Otten (Onderzoeker); Linda Snippe (Onderzoeker)

Web 2.0 has empowered consumers to voice complaints with reduced costs (physical and psychological), …

2011-09-09
G. van Noort; L.M. Willemsen (Lector)

Uit: M. Kraan, S. Weijers, & B. Vannieuwenhuyse (Eds.), Bijdragen Vervoerslogistieke Werkdagen 2022 (pp. …

2022-03-10
K.M.R. (Kristel) Alons-Hoen; G.H.L. Somers; J.H.R. van Duin

Organisatie	HAN University of Applied Sciences
Afdeling	Academie Business & Communicatie
	Lectoraten
	Academie Organisatie en Ontwikkeling
	Kenniscentrum Business Development & Co-creation
Lectoraat	Human Communication Development
	Human Communication Development (is removed)

Jaar	2019
Type	Conferentiebijdrage
Taal	Onbekend

Using Conversational Human Voice in webcare in the in The Netherlands – a comparative study of five Public Transport companies