This research aims to visualise the Customer Journey map for CCEP to convince the company to invest in customer experience to maintain customer loyalty and strengthen it. Furthermore, this research aims to identify any other improvements that will lead to efficiency within the hospitality department. …

This report presents an in-depth study conducted for The KUGI Company (KUGI), with the Design-Based Research (DBR) Cycle serving as the conceptual framework for the thesis. The primary goal is to identify the most effective Customer. Relationship Management (CRM) strategy for KUGI to increase brand …

Hotel Des Indes (HDI) is a prestigious hotel dating back to the 19th century, with a rich history and a member of the Leading Hotels of the World (LHW). It offers various amenities, including dining, meeting spaces, and a health club with spa facilities. Currently, the Hospitality Industry (HI) is …

The following research project was designed to increase brand recognition and awareness for Lagerwal, a vibrant new beer garden and venue for cultural events located in Amsterdam North. Lagerwal wants to establish itself in Amsterdam's vibrant hospitality scene and aims to target millennials (23-35) …

Background. To date, studies that have investigated the bonds between students and their institution have emphasized the importance of student–staff relationships. Measuring the quality of those relationships (i.e., relationship quality) appears to help with investigating the relational ties students …

The paper explores how the customer experience bridges the relationship between signaling and trust in online shopping, following the framework of the Design-Based Research cycle. The main research question is as follows: “How does the end-to-end customer experience bridge the relationship between signaling …

Deze scriptie beschrijft het onderzoek naar het loyaliteitsprogramma. De aanleiding van dit onderzoek is de vele afmeldingen bij het programma, terwijl het bedrijf de klanten juist wil binden. De doelstelling van het onderzoek is Organisatie X advies geven over hoe de organisatie het loyaliteitsprobleem …

The advice is given on thegreenlabels’ intention to increase the number of loyal customers and strengthen the Dutch loyal customer base. The communication goal for this project is defined as: “To encourage customers in The Netherlands to be loyal to thegreenlabels”. The four main stakeholders are TGL …

Deze scriptie onderzoekt een oplossing voor het loyaliteitsprobleem onder kandidaten van organisatie X. De aanleiding is de daling in het doorstroompercentage van 31,3% in 2019 ten opzichte van 2018. Doelstelling van het onderzoek is om organisatie X advies te geven over hoe de organisatie het loyaliteitsprobleem …

The project is about Heritage hotels and how key characteristics of this new type of hotels interact with guest expectations and perceptions. As part of the study, this interaction will lead to customer satisfaction and loyalty.