The Brains4Buildings project aims to develop methods to design new smart building climate management systems that, among other things, reduce energy consumption, increase comfort and respond flexibly to user behavior. We set out to develop design guidelines to help B4B stakeholders when designing innovative …

The Dutch government believes that clarity and accessibility of texts are important (for example, the “Direct Duidelijk” initiatives), and many organizations are working hard to improve their communication. Being able to understand and use these texts is essential for citizens to handle their affairs …

This paper describes a mixed method research conducted by three different research groups on the same corpus of government text documents. The paper first addresses the need for this research, then the different methods and their strengths. Finally, the results are summarized, with a short example and …

Begrijpelijkheid van overheidsteksten staat al decennialang op diverse agenda’s. Zo investeerde de overheid in allerlei verbeterprojecten, tools en kritische kwaliteitscontroles door bijvoorbeeld de Nationale Ombudsman. Alom bekend is de Belastingdienst, die de begrijpelijkheid van brieven wilde verbeteren …

On behalf of the Ministry of the Interior and Kingdom Relations and the Taalunie, the University of Utrecht and the Arnhem-Nijmegen University of Applied Sciences have jointly measured the comprehensibility of government texts. The unique aspect of this study is the combination of three methods: automatic …

In opdracht van de Taalunie, met steun van het Ministerie van Binnenlandse Zaken en Koninkrijksrelaties, hebben de Universiteit Utrecht en HAN University of Applied Sciences gezamenlijk de begrijpelijkheid van overheidsteksten gemeten. Hiervoor leverden ruim 70 Nederlandse overheidsorganisaties meer …

Built on and inspired by existing knowledge, we have conceptualised a model in which two different user types (occupants and facility managers) are positioned to the building and its climate and regulatory systems. Thus, a feedback loop and interaction take place among all actors involved. The users, …