This paper reveals how the automatising of protocols ignited a public conflict between Dutch banks and their Small and Medium-sized Enterprise (SME) clients in the years after the Global Financial Crisis. The bank’s “infirmary departments” for Financial Restructuring and Recovery (FR&R) were accused …

Environmental values are becoming increasingly important in restoration of historical buildings, while energy interventions can seriously damage historical qualities. Cultural-historical values and environmental values are often considered difficult to commensurate, with energy engineers and heritage …

Understanding and processing life experiences are essential in the treatment of personality disorders to promote personal recovery and psychological wellbeing. In this qualitative case report, drafted in co‐creation between the client, clinical psychologist, and art therapist, individual treatment consisted …

This study was conducted in accordance with the Declaration of Helsinki, and the protocol was approved by the institutional medical ethic committee (number CWO -1911) and funded by Altrecht Mental Health Care. All participants of this study signed informed consent. The participants of this study did …

The context of a societal challenge provides insight into the complexity of the (eco-)system surrounding the current problematic situation: the environment, the stakeholders (including nature), the highlights and frustrations, the conflicts and dilemmas, and the opportunities for change. Why is this …

Since 2013, mortgage advisory has become an independent profession in the Netherlands. Initially working for mortgage providers, the newly nonpartisan advisers now work for standard advisory fees, thereby reducing conflicts of interest. In this article, I provide an ethical analysis of the different …

As a strategy to better manage the social-exclusionary impacts of overtourism, urban decision-makers in Amsterdam are looking at the physical spreading of events to better manage crowds, mobility and anti-social behaviour. Perceptions of safety, security and exclusion can vary significantly across the …

Summary (English): Current planning policies place great expectations on citizen participation to resolve complex societal and spatial challenges such as urban renewal and housing development. This essay explores what transitions in citizen participation have taken place on this issue in the Netherlands …

This critical, literature-review based research project, inspired by the outbreak of the Russia-Ukraine war, examines the limitations and possibilities of restorative justice in a time of war. Any armed conflict creates and amplifies the need for extreme militarisation and securitisation, accompanied …

This book is a journey through coexisting, emerging or speculated about, types of digital value transfer infrastructures. Using digital value transfer infrastructures as a central case study, this thesis is concerned with unpacking the negotiation processes that shape the governance, design and political …