Several facts and developments in the economy and the spa industry lead to shifting customer demands. In combination with an insufficient understanding of the process of experiences and their effects on customers result in the need for a deeper insight into the individual customer experience in the spa …

The reduction of water and energy consumption are two of the main focuses of action of the cheese companies with the aim of minimising their environmental impact. The research team of the Van Hall Larenstein University of Applied Sciences dairy research team is working on new possibilities for the cheese …