Increasing Guest Satisfaction through the Customer Journey
Belt, HT (Marliek) van den (Student)
Recommendations for a possible placemaking concept targeting the marketplace of Siegen’s suburb Eiserfeld
Chiara Hübscher (Student); Jochem Jansen (Docent)
Archtivism
Nyasha Harper-Michon
Flavours of Málaga: Spicing up the guests’ experience
Lelij, A (Annouk) van der (Student)
Developing a transition agenda towards a circular economy
Bruijn, T.J.N.M. (Theo) de (Lector); Entrop, A.G. (Bram) (Associatelector)
The effects on South Asian minorities post-Brexit
Aradhna Changoer (Student); Antje Grebner
Re-Organise
Lange, K.P.H. (City Net Zero); Korevaar, G.; Oskam, I.F. (City Net Zero); Herder, P.M.
Understanding the Service Experience of the Dutch Day Spa Customer through the Customer Journey
Yasmin van der Haven (Student); Maaike Bergsma (Docent); Hanny Kadijk (Docent)
The experience phase of the Sustainable Tourist in Catalonia
B. Heerschop (Student); I. Ballestín (Begeleider); Ingrid de Vries (Begeleider); Sarah de Bakker (Begeleider)
Living history: creating meaningful experiences
Marijke Hoekstra; Hilda Koops