Klantbeleving is al jarenlang een begrip dat marketeers voor in de mond ligt. Veel organisaties werken aan het verbeteren van de klantbeleving, maar het dringt nog maar tot een kleine groep door dat een positieve beleving niet automatisch leidt tot een duurzame relatie. Klanten kunnen vandaag heel tevreden …

This study utilises a quantitative observation study on student journalists (n=47), as well as reconstruction interviews with experienced editors and reporters in newsrooms (n=12), to understand how Dutch journalists search, select, and verify sources online. Through the recording of screen activity, …

Halfway through the UN 2030 Agenda of Sustainable Development Goals (2015–2030), the achievement of most of the proposed targets have been lagging behind, as has been confirmed in recent UN and UNESCO reports. While these reports mostly provide external features which cause the delay, this paper analyses …

Zwaar illegaal vuurwerk veroorzaakte bij de afgelopen jaarwisseling meer letsel dan andere soorten vuurwerk. Dat blijkt uit een donutdiagram van Kenniscentrum Letselschade. Helaas vertekent het 3D-effect de data. De cijfers werden ook door de NOS gebruikt in een andere donutgrafiek. In beide grafieken …

This article offers an overview of 94 scientific studies (published between 2006 and 2022) to examine how young people (ages 10–36) define, consume, and evaluate news. Research on news and youth has exploded over the past decades, but what can we conclude from it, and how should journalism scholars move …

The number of people that intentionally avoid the news is growing. This could have several personal and societal implications. Previous research exposed various motives to avoid news, which lead to different manifestations of news avoidance, and consequently different implications. However, so far less …

Live blogs are a popular format for covering crises, breaking news, politics, or sports events. Despite their popularity among journalists and the public, the format has also been subject to scholarly debate regarding the conflict between immediacy versus credibility, resulting in a high degree of uncertainty …

Interconnected and smart technologies complicate personal information management (PIM) because users delegate the storing, organizing, and retrieving of personal information to smart and mobile service providers. Meta-level PIM activities are required to maintain the privacy and security of personal …

The urban energy transition is crucial for a sustainable future. To support this transition, Digital Twins are employed in an increasing fashion, providing decision makers with data-driven insights from mainly technological perspectives. Based on a case study of a neighbourhood in a Dutch municipality, …

Introduction: Digital technologies , such as big AI and cloud computing are driving digital transformation (DT) in organizations. The World Economic Forum ( reports that over 75% of organizations plan to adopt these technologies within five years, leading to a skills disruption as employees lack the …