In this paper, we explore the design of web-based advice robots to enhance users' confidence in acting upon the provided advice. Drawing from research on algorithm acceptance and explainable AI, we hypothesise four design principles that may encourage interactivity and exploration, thus fostering users' …

The growing prevalence of AI systems in society, has also prompted a growth of AI systems in the public sector. There are however ethical concerns over the impact of AI on society and how this technology can impact public values. Previous works do not connect public values and the development of AI. …

There is a need for modernizing the Dutch collective management system of music copyright to match the rapidly changing digital music industry. Focusing on the often-neglected human values aspect, this study, part of a larger PhD research, examines the value preferences of music rights holders: creators …

The use of Augmented Reality (AR) in industry is growing rapidly, driven by benefits such as efficiency gains and ability to overcome physical boundaries. Existing studies stress the need to take stakeholder values into account in the design process. In this study the impact of AR on stakeholders' values …

Digitalization enables public organizations to personalize their services, tuning them to the specific situation, abilities, and preferences of the citizens. At the same time, digital services can be experienced as being less personal than face-to-face contact by citizens. The large existing volume of …

In dit opiniestuk houden onderzoeker Nicolien Montessori en lector Marlies van Steenbergen een pleidooi om ethiek terug te brengen in de door marktwerking vastgelopen samenleving. Daarvoor zijn vaardigheden nodig: taal, rekenen, logica en moraliteit. Een hogeschool is in hun ogen een goede plek om de …

Human-centric AI from a marketing perspective, a paper

This paper aims to address the research gap in ethical design frameworks for self-sovereign identity (SSI) solutions. We present a case study of value sensitive design (VSD) conceptual investigation applied in the context of SSI-based solutions for the sharing of medical credentials uNLock. We evaluate …

Hoe kun je als organisatie in het publieke domein de digitale transitie zo inrichten dat deze zowel voor de organisatie als voor klanten succesvol is? Uit onderzoek blijkt dat het belangrijk is dat deze dienstverlening persoonlijk wordt. In dit artikel gaan we verder in op de uitkomsten van dit onderzoek. …

Abstract The emergence of new technologies such as mp3 and music streaming, and the accompanying digital transformation of the music industry, have led to the shift and change of the entire music industry’s value chain. While music is increasingly being consumed through digital channels, the number of …