The focus of this chapter is the customer journey, a concept that has emerged from business practice and that now commands the attention of practitioners and academics alike. The customer journey is defined as the sum total of all customer interactions with a product, brand or organization across multiple …

Background Literature on self-management innovations has studied their characteristics and position in healthcare systems. However, less attention has been paid to factors that contribute to successful implementation. This paper aims to answer the question: which factors play a role in a successful implementation …

Kruidenrijk grasland speelt een steeds grotere rol in de Nederlandse melkveehouderij. De aandacht voor biodiversiteit neemt toe, hierin past kruidenrijk grasland goed. Maar naast een goede biodiversiteit kunnen kruiden ook een belangrijke bijdrage leveren aan het verbeteren en ondersteunen van de diergezondheid. …

Dit onderzoeksrapport is opgesteld naar aanleiding van onduidelijkheid over ‘goede zorg’ voor kinderen in de opvang. De ambulante crisisopvang van het Leger des Heils Overijssel wil de zorg voor deze kinderen onder de loep nemen. Zij willen onderzoeken welke zorg er nu geboden wordt aan kinderen en hoe …

Op de onderzoeksschool is het leerkrachten opgevallen dat leerlingen tijdens de basisvakken een terughoudende rol aannemen. De lessen zijn leerkrachtgestuurd waardoor leerlingen minder initiatief nemen. Dit is de aanleiding voor het onderzoek naar zelfregulerend leren. Leerkrachten zouden een groter …

Urgent publishing pertains both to timeliness and relevance. What strategies are available to publishers in the cultural and research domains to conceive, produce, and position their contents in an urgent way? Revolving around the key notions of relations, trust, and remediation, Here and Now? Explorations …

Most severe mental disorders have their onset between the age of 17 and 27, a time when many young adults begin participating in secondary or post-secondary education. The cognitive deficits typically associated with psychiatric disorders, especially psychotic disorders, increase the risk of leaving …

Background: Malnutrition is an important risk factor for adverse postoperative outcomes such as infection and delayed wound healing, often resulting in longer hospital stay and higher readmission and mortality rates. The aim of this study is to assess the relationship between the risk for malnutrition …

The seismic assessment of unreinforced masonry (URM) buildings with cavity walls is of high relevance in regions such as in Central and Northern Europe, Australia, New Zealand and China because of the characteristics of the masonry building stock. A cavity wall consists of two separate parallel walls …

Much research has been conducted into the determinants of customer experience. However, these studies do not include relationship norms as a possible determinant of customer experience. Nevertheless, there are strong indications that the relationship norms used by a customer are an important factor in …