This study describes field investigations designed to compare the infiltration capacities of 55 permeable pavement systems installed in the Netherlands and in Australia. The ages of the pavements varied from 1 to 12 years. Using infiltrometer testing, the performance of the pavements has been compared …

In the dynamic environment of increasing regulations, increasing patient demand, decentralization of budgets and enforcement of efficiency, small sized healthcare institutions in the Netherlands are having a difficult time. Although these service providers are usually capable of flexibly delivering healthcare, …

Like the professionals, design students tend to avoid the complexity of the user context, and moral issues are largely overlooked. This inspired us to explore whether we could engage design students in thinking about moral issues by exploring different ethical frameworks in their designing. As a case …

Service design is literally the design of services. Service designers improve existing services or design completely new ones. Nothing new so far. Services have been around for centuries, and every service was conceived and designed by someone. However, service design takes a different angle; a different …

Is service design an emerging new field, a specific domain or a different perspective on the current way of work? The “Innovation in services” programme explored how to position service design for the creative industry and what it means both for clients and service design agencies.

Art and design professions are currently undergoing major transformations. Perhaps for the first time in history, Western art education is no longer naturally linked to stabilising norms within the professional creative practice. During the past few decades, art education has been unable to adapt sufficiently …

BACKGROUND: The face is a frequent site of burn, but prevalence rates vary and reports are often limited to one healthcare setting. We examined the incidence of facial burns in the Netherlands in Emergency Departments (ED), hospitals and burn centres. Additionally, we identified which patient, injury …

Voor de ondersteunende diensten, samengevoegd in een S.S.C., is er een klanttevredenheidonderzoek gedaan. Naar aanleiding van de resulataten uit dit onderzoek is een communicatieadvies opgezet ter verbetering van de klanttevredenheid.

De hoofdvraag voor dit afstudeerproject is: ‘Hoe kan het Internet of Things behoeften vervullen van mensen in huis, om zo voor eFocus handvatten te bepalen in het ontwerpen van relevante services?’ Het project is gestart met een uitgebreid theoretisch onderzoek om te begrijpen wat het Internet of Things …

In dit afstudeeronderzoek is gekeken naar hoe reizigers aan een zitplaats in de trein geholpen kunnen worden met behulp van een verandering in gedrag. Deze onderzoeksvraag is geformuleerd naar aanleiding van eerder onderzoek dat STBY deed voor NS en ProRail, waaruit bleek dat een belangrijke behoefte …