This column is about two paradoxes in IT, the Law of Gates and the Hanlon Razor. Many functionalities can be automated, but that this rarely says anything about the "real" contribution of the employees. For example, we still have train conductors, who also still check the validity of admission tickets, …

Inclusive education becomes a bigger part of education all over the world and therefore different ways of how to deliver inclusion best emerge. One of those includes collaboration between different professionals within education. General teachers, teaching assistants, and special education teachers can …

The ITS European Congress is part of a bigger cluster of ITS Congresses. It is organised in a European city in the years where there is no ITS World Congress in Europe. The ITS World Congress rotates between Europe, the Asia Pacific region and the Americas. For all European Congresses, ERTICO and its …

Small medium enterprises represent the largest share of revenues in the apparel and fashion business, compared to larger integrated companies. Small companies however often have to rely on larger suppliers in order to efficiently produce their products. These larger suppliers however will often prioritize …

This textbook provides a step by step approach for making a marketing plan. The book is an updated and translated version of the Dutch Strategische Marketingplanning.

Coastal lagoon ecosystems are transitional waters, that provide important ecological features and deliver valuable services to mankind. However, due to their geographical positioning at the coast line and physical restrictions, coastal lagoon ecosystems are highly vulnerable towards environmental and …

Alongside the growing number of older persons, the prevalence of chronic diseases is increasing, leading to higher pressure on health care services. eHealth is considered a solution for better and more efficient health care. However, not every patient is able to use eHealth, for several reasons. This …

In the frame of an on-going 4-years research project, the Aviation Academy Safety Management Systems (AVAC-SMS) metric for the self-assessment of aviation Safety Management Systems (SMS) was designed based on the Safety Management Manual of the International Civil Aviation Organization and in cooperation …

Over the last two decades, much work has been done for developing person-centred approaches in social and health services in order to deliver better treatment and care for older people. Communication is pivotal in person-centred care and services. Communication skills are necessary to understand the …