The objective of this thesis is to identify how Circular Business Models enabled by Smart Technologies can lead to two interesting business cases for Small and Medium Tech Enterprises (SMTEs). This report is written due to the challenges the current linear economy faces from environmental changes and …

This report is intended to collect, present, and evaluate the various solutions applied in individual operational pilots for their (upscaling and transnational transfer) potential, in terms of opportunities and barriers, over the short and long(er)-term. This is done by identifying the main characteristics …

The following report describes the issues that Medisol B.V. is currently facing regarding their maintenance practices. It shows to which extent may the company increase the total turnover received from the maintenance contracts, while at the same time, reducing the amount of time and money that they …

We live in a wonderful world of Facility Management. How fortunate we are. A strong community and an interwoven system of research, education, and practice. What can be our next smart move? In his keynote Mark discusses research with societal impact and uses these to sketch a resilient way forward.

Whitepaper: The use of AI is on the rise in the financial sector. Utilizing machine learning algorithms to make decisions and predictions based on the available data can be highly valuable. AI offers benefits to both financial service providers and its customers by improving service and reducing costs. …

The thesis focusses on the development of a business model of a tourist card in the cross-border regions Grafschaft Bentheim (GER) and North-East Twente (NL). After conducting qualitative research in terms of literature research and interviews, a tourist card in the form of a disount card has been chosen. …

Bookchoice is een curatie abonnementsdienst voor e-boeken en luisterboeken. Het is een lucratief business model dat in populariteit aan het toenemen is. Binnen de boekenmarkt zijn aanbevelingen van anderen erg belangrijk. Bookchoice heeft echter geen online traceerbare manier voor hun klanten om anderen …

This report is written for Rebel Lease. Rebel Lease is a car leasing company located in Leiderdorp. Rebel Lease is part of HuurMij Mobiliteit. HuurMij Mobility includes: HuurMij, Super Short Lease and Lease Rebel. HuurMij is for day rental, Super short lease for short car lease and Rebel Lease for car …

The term last-mile delivery refers to the final leg of a business-to-customer service, in which products are shipped from a depot to a destination point bymeans of land transportation, such as vans and small trucks. Although these vehicles provide a common and easy way to consign products, companies …

Customer-supplier relationships are becoming more digital. However, a personal approach still seems to be a key success factor in the service journey, creating an optimal customer experience. In this research, we investigated the effects of a personal communication approach on customer experience and …