Dit adviesrapport is gericht op het verbeteren van service via social media bij één van de grootbanken in Nederland, namelijk SNS Bank. Social media zijn niet meer weg te denken uit onze samenleving. We zijn continu online met onze smartphones, laptops en tablets. Ook organisaties gebruiken dit kanaal …

Proefschrift Marije Sara Holstege: The road to successful geriatric rehabilitation ABSTRACT Objective Although geriatric rehabilitation (GR) is beneficial for restoration of activities and participation after hospitalization of vulnerable older persons, little is known about the optimal organization …

A unique way of teaching practical aspects of renewable energy technologies has been experimented in the University of Oldenburg since 1987. An energy laboratory (Energielabor), built in 1982 and powered by renewable energy sources, has been used for practical training, lectures and office space for …

Dit rapport betreft de afstudeeropdracht voor de opleiding Communicatiemanagement aan de Hogeschool Utrecht in de vorm van onderzoek en advies dat gericht is op de verbetering van de communicatie van mijn afstudeer stage bedrijf de Buurtboer met klanten. De Buurtboer is opgericht in 2010 en levert gevarieerde …

Managing and supporting the collaboration between different actors is key in any organizational context, whether of a hierarchical or a networked nature. In the networked context of ecosystems of service providers and other stakeholders, BPM is faced with different challenges than in a conventional hierarchical …

In order to be able to integrate ICT into Inquiry Based Science Education (IBSE), teachers need much time and support for mastering ICT tools, learning the basis of IBSE, and getting experience in applying these tools in pupil investigations. For this purpose, we have developed a course within the teacher …

Het bedrijf Sitech gebruikt sinds enige tijd een monitoring tool, Solarwinds. Deze tool is na een kort keuzetraject geimplementeerd om meer zichtbaarheid te krijgen in het netwerk. Die zichtbaarheid is echter nog te beperkt. Er is een onderzoek gedaan naar welke wensen Sitech heeft en mogelijkheden …

The main question in this PhD thesis is: How can Business Rules Management be configured and valued in organizations? A BRM problem space framework is proposed, existing of service systems, as a solution to the BRM problems. In total 94 vendor documents and approximately 32 hours of semi-structured …

‘Creating the Difference’ is the theme of the 2014 edition of the Chi Sparks conference. It is also the challenge that the Human-Computer Interaction (HCI) community is facing today. HCI is a creative field where practitioners engage in design, production, and evaluation of interactions between people …

Recent years have shown the emergence of numerous local energy initiatives (prosumer communities) in the Netherlands. Many of them have set the goal to establish a local and sustainable energy provision on a not-for-profit basis. In this study we carried out exploratory case studies on a number of Dutch …