Onderzoek naar het reduceren van het aantal vermijdbare klantcontacten bij stichting wonenCentraal. Het onderzoek richt zich op de eerstelijns service waar het klantcontact plaatsvindt. De onderzoeksvraag is: ‘Hoe kan wonenCentraal haar processen inrichten om het aantal vermijdbare klantcontacten te …

With the EU struggling to maintain itself, it is highly relevant to look into the drive for and original vision on European unification of its principal architect, Robert Schuman, then French Minister of Foreign Affairs. The Schuman Declaration (1950) gave birth to the EU and procured the longest period …

From November 2013 till January 2014 a minor ‘Smart Life Rhythms’ was taught at The Hague University of Applied Sciences. In the minor students used service design methods to develop solutions for improving life rhythms. Reflection on the minor produced the insight that building physical prototypes early …

Ter afsluiting van de vierjarige studie Elektrotechniek aan de Haagse Hogeschool is het aan de student een afstudeerstage te organiseren en uit te voeren. Dit verslag beschrijft het verloop en het resultaat van een afstudeeropdracht bij NedTrain. NedTrain is verantwoordelijk voor het onderhoud van …

Purpose: To report in FM Innovation. Theory: Innovation theory, service management, space design. Design/methodology/approach: Case studies, workshop. Findings: Barriers, areas of interest, and best practices in FM Innovation. Originality/value: Presents a first exploration of European case practices …

A tangible proof of the meaning and scope of human flourishing that can change not only organizations but also entire societies, is given by Robert Schuman, the French Minister of Foreign Affairs who launched the Schuman Declaration (1950) that gave birth to the EU. His leitmotiv was to be a faithful …

This dissertation studies the management processes that plan, control, and optimize warehouse operations. The inventory in warehouses decouples supply from demand. As such, economies of scale can be achieved in production, purchasing, and transport. As warehouses become more and more vital for the success …

Some pre-service teaching activities can contribute much to the learning of pedagogical content knowledge (PCK) and subsequent teaching as these activities are generating PCK within the pre-service teacher's own classroom. Three examples are described: preparing exhibitions of science experiments, assessing …

In recent years, there has been a steady increase in the number of bioretention systems installed worldwide. However, there has only been limited research on the long-term effectiveness of these sustainable urban drainage system devices. This paper presents the results of a series of controlled field …

Distribution structures and distribution centre (DC) locations are essential for logistics companies to optimise logistics costs and service levels. This paper reviews Supply Chain Management (SCM), Geography and Economic Geographic literature on distribution structure and DC locations decision-making. …