Background In a global effort to design better hospital buildings for people and organizations, some design principles are still surrounded by great mystery. The aim of this online study was to compare anxiety in an existing single-bed inpatient hospital room with three redesigns of this room in accordance …

This research paper was written for [Company] which is a start-up company from Delft, The Netherlands. [Company] has developed an innovative new product in the MedTech industry which uses robotics and AI to deliver an autonomous Transthoracic Echocardiogram (an ultrasound scan of the heart). [Company] …

This thesis explores the realm of books and bookstores; namely Waterstones Amsterdam in its quest to enhance their in-store customer experience. My client is Phillip Harte, Waterstones Amsterdam’s Branch Manager. This essay resorts to a key methodology, Design-Based Research, “which aims at designing, …

This study examines the effects of medicine shortages on patient experiences in pharmacies, focusing on emotional reactions like anger and frustration. Patients experience anxiety, stress, and feel uninformed, which worsens their symptoms and leads to aggressive situations. Communication challenges and …

In this article, we show how elderly clients in Dutch dietary consultations adjust dietitians’ history taking questions that suggest a cause for weight loss. Using conversation analysis and discursive psychology, we analyzed the history taking phase of recorded primary care conversations of 7 dietitians …

This paper explores country-level macro-structural conditions that are associated with social capital, measured as individuals’ access to social resources. To explain differences in social capital across societies, we formulate hypotheses based on welfare state generosity, cultural orientations (collectivism …

The world of electric mobility and charging infrastructure has accelerated in recent years: from a start-up to a mature market. During the last decade, researchers at Amsterdam University of Applied Sciences have contributed to making the rollout and use of charging infrastructure smarter. By analysing …

Halfway through the UN 2030 Agenda of Sustainable Development Goals (2015–2030), the achievement of most of the proposed targets have been lagging behind, as has been confirmed in recent UN and UNESCO reports. While these reports mostly provide external features which cause the delay, this paper analyses …

Fire fighters operate in a dangerous, dynamic, and complex environment. Artificial Intelligence (AI) systems can contribute to improve fire fighters’ situation awareness and decision-making. However, the introduction of AI systems needs to be done responsibly, taking (human) values into account, especially …

Artificial Intelligence systems are more and more being introduced into first response; however, this introduction needs to be done responsibly. While generic claims on what this entails already exist, more details are required to understand the exact nature of responsible application of AI within the …