In this paper, we explore the design of web-based advice robots to enhance users' confidence in acting upon the provided advice. Drawing from research on algorithm acceptance and explainable AI, we hypothesise four design principles that may encourage interactivity and exploration, thus fostering users' …

The following report explores the impact of the 2023 Law governing Land and Waterways, in relation to the 2021 Law governing Public Transport Bus Services, on public transport bus services within Kigali, Rwanda. The study aimed to determine how the legislative changes empower the City of Kigali to assume …

Background In a global effort to design better hospital buildings for people and organizations, some design principles are still surrounded by great mystery. The aim of this online study was to compare anxiety in an existing single-bed inpatient hospital room with three redesigns of this room in accordance …

This research paper was written for [Company] which is a start-up company from Delft, The Netherlands. [Company] has developed an innovative new product in the MedTech industry which uses robotics and AI to deliver an autonomous Transthoracic Echocardiogram (an ultrasound scan of the heart). [Company] …

Purpose: During the last decade, new continuing learning pathways have been designed and implemented in the Dutch Vocational Education and Training (VET) column aiming to foster students' transitions between successive educational levels. Prototypical examples of such continuing learning …

This thesis explores the realm of books and bookstores; namely Waterstones Amsterdam in its quest to enhance their in-store customer experience. My client is Phillip Harte, Waterstones Amsterdam’s Branch Manager. This essay resorts to a key methodology, Design-Based Research, “which aims at designing, …

This paper reveals how the automatising of protocols ignited a public conflict between Dutch banks and their Small and Medium-sized Enterprise (SME) clients in the years after the Global Financial Crisis. The bank’s “infirmary departments” for Financial Restructuring and Recovery (FR&R) were accused …

This study utilises a quantitative observation study on student journalists (n=47), as well as reconstruction interviews with experienced editors and reporters in newsrooms (n=12), to understand how Dutch journalists search, select, and verify sources online. Through the recording of screen activity, …

The world of electric mobility and charging infrastructure has accelerated in recent years: from a start-up to a mature market. During the last decade, researchers at Amsterdam University of Applied Sciences have contributed to making the rollout and use of charging infrastructure smarter. By analysing …

Halfway through the UN 2030 Agenda of Sustainable Development Goals (2015–2030), the achievement of most of the proposed targets have been lagging behind, as has been confirmed in recent UN and UNESCO reports. While these reports mostly provide external features which cause the delay, this paper analyses …