The main aim of this dissertation is to find answer to the central question of this thesis: What are the most effective measures to counter the spread of virtual Jihadism in the Netherlands? In order to investigate and give answer to the research question, research has been done by analysing existing …

In dit artikel wordt middels een inhoudsanalyse van conversaties tussen reizigers (consumenten) en drie regionale OV-vervoerders (organisaties) de relatie onderzocht tussen de inzet van 10 verschillende webcare-strategieën en (1) de aanleiding en sentiment waarmee de reiziger de conversatie gestart is …

Writing like Tzara is fun but we’ve left the 20th century and there is no way back. Warfare and boredom have merged on the timeline of our digital daily life. Sharing ain’t no caring. The more riots and killings, the more likes. Twitter tells us it’s yet another horrified Isis video turned viral, watched …

This final paper analyzes the reasons why the client, IHS, The Institute for Housing and Urban Development Studies of Erasmus University Rotterdam, faced decreasing numbers in the Latin American students in the past few years. The scope of the research is to determine the internal and external factors …

Na het opstellen van de probleemformulering is er literatuuronderzoek gedaan waar een theoretisch kader met conceptueel model uit voort is gekomen. De theorie die aansluit bij dit onderzoek naar ledentevredenheid is het Total Perceived Service Quality-model dat ontwikkeld is door Christian Grönroos in …

The Dutch equestrian sports market has gone through many changes over the past years. The equestrian sports market increased by 16% between 2001 and 2006, a time where the brand HV POLO had a strong growth in business. Between 2006 and 2011,the company noticed change as the equestrian sports market …

When consumers are dissatisfied with a consumption experience, they usually respond in one of the following ways: (1) stop using an organization’s products/services and take their business to a competitor, (2) file a complaint with the organization that is responsible for the dissatisfying consumption …

Veel van die onderwijsvernieuwing is nogal ouderwets.

- Overall: Politicians need to be educated at least to a basic level in the range of communications options that are available for region branding, to prevent a default position of using for example television simply because that is what politicians are familiar with. - Trade missions: widely used though …

Purpose: The Patient-Generated Subjective Global Assessment (PG-SGA), including the PG-SGA Short Form (SF, aka ‘abridged’), was originally developed in the mid 1990’s as a scored, patient self-report, paperbased instrument and has been widely validated. The PG-SGA (SF) has been used for screening, assessment …