COVID-19 arrived in the world suddenly and unexpectedly. It caused major disruptions at economical, operational and other levels. In the case of flight traffic, the operations were reduced to 10% of their original levels. The question after COVID-19 is how to restart the operations and how to keep the …

Airport operations are undergoing significant change, having to meet pandemic requirements in addition to intrinsic security requirements. Although air traffic has declined massively, airports are still the critical hubs of the air transport network. The new restrictions due to the COVID-19 pandemic …

Despite all improvement initiatives such as the national action plan [De-]Regulate Healthcare by the Dutch Ministry of Health, Welfare and Sport in 2018 to create more time for care within the Netherlands, the administrative burden for care workers is still increasing. Managers of healthcare institutes …

Many countries signed the Paris Agreement in order to mitigate global average temperature rise. In this context, Dutch authorities also decided to realize a maximum of 35% residual waste by 2020 for its own operations. So, 65% of the total waste should be recyclable or re-usable and only a maximum of …

Multinational enterprises (MNEs) have become global players in the current globalized labour market and their economic activities are no longer territorially limited, but they extend in different countries, thereby leading to the development of global supply chains. Against this background, companies’ …

Background and aim – The aim of this paper is present how application of the innovative Indoor Comfort Index (ICI) method reveal the actual indoor environmental quality (IEQ) and the perceived IEQ and its influence on office workers productivity. Application of this tool in a pre and post-test after …

The origins of SWOT Analysis is obfuscated in the literature. This paper fills that void and reconstructs its early development in context. The empirical basis of SWOT started in 1952 within the Lockheed’s Corporate Development Planning Department. One of its thus far unknown pioneers, Robert Franklin …

Airport capacity has become a constraint in the air transportation networks, due to the growth of air traffic demand and the lack of resources able to accommodate this demand. This paper presents the algorithmic implementations of a decision support system for making a more efficient use of the airspace …

This project involved the design and innovation of the customer journey of Heroes Den Bosch, a basketball club in The Netherlands looking to create a long term bond with its fanbase, to increase the occupation of the stadium. By adapting literature done to the current situation, a customer journey map …

The operations of take-off and landing at hub airports are often subject to a wide variety of delays; the effects of these delays impact not only the related stakeholders, such as aircraft operators, air-traffic control unity and ground handlers but as part of the European network, delays are propagated …