This document provides a comprehensive justification for the internalization of SEO processes aimed at enhancing operational efficiency and client satisfaction. The current reliance on outsourced SEO services has led to inconsistencies in service delivery, communication gaps, and a lack of standardized …

The intern Terezia Bellayova focused on research into positive results of increased customer satisfaction on the business success, followed up by research into concrete demands of the target group of the company and how the customers of the company can be more satisfied, with the aim of creating a valid …

The importance of leadership is increasingly recognized in relation to digital transformation. Therefore, middle management and top management must have the competencies required to lead such a transformation. The purpose of this paper is to investigate the relationship between the digital leader competencies …

Online reputation systems (ORS) are platforms that collect and share feedback about products, services, or companies, primarily focusing on consumer reviews. However, employee rating platforms, a subset of ORS, allow workers to review their employers, providing valuable insights for job seekers and current …

The intermittency of renewable energy technologies requires adequate storage technologies. Hydrogen systems consisting of electrolysers, storage tanks, and fuel cells can be implemented as well as batteries. The requirements of the hydrogen purification unit is missing from literature. We measured the …

Engagement with socioscientific issues (SSI) is seen as an important citizenship goal of SSI-based science education. In this experimental study, Dutch students (age 8 to 13) participated in lesson series in which they learned about and discussed SSI, such as issues related to the textile industry and …

The following report explores the impact of the 2023 Law governing Land and Waterways, in relation to the 2021 Law governing Public Transport Bus Services, on public transport bus services within Kigali, Rwanda. The study aimed to determine how the legislative changes empower the City of Kigali to assume …

Background In a global effort to design better hospital buildings for people and organizations, some design principles are still surrounded by great mystery. The aim of this online study was to compare anxiety in an existing single-bed inpatient hospital room with three redesigns of this room in accordance …

This thesis explores the realm of books and bookstores; namely Waterstones Amsterdam in its quest to enhance their in-store customer experience. My client is Phillip Harte, Waterstones Amsterdam’s Branch Manager. This essay resorts to a key methodology, Design-Based Research, “which aims at designing, …

This paper reveals how the automatising of protocols ignited a public conflict between Dutch banks and their Small and Medium-sized Enterprise (SME) clients in the years after the Global Financial Crisis. The bank’s “infirmary departments” for Financial Restructuring and Recovery (FR&R) were accused …