The focus of this chapter is the customer journey, a concept that has emerged from business practice and that now commands the attention of practitioners and academics alike. The customer journey is defined as the sum total of all customer interactions with a product, brand or organization across multiple …

There is currently a major challenge in the Netherlands: offices larger than 100 square metres must all meet energy label C by 2023, and energy label A by 2050. Approximately 56% of offices in the Netherlands do not currently meet the energy label requirements, so there is still much to be gained in …

The research goal of this dissertation is to make configurational HRM usable for science and practice by developing a simulation model and serious game. These tools offer HRM professionals the opportunity to design a multiyear HRM configuration that shapes employee behaviour, while enabling HRM research …

The operations of take-off and landing at hub airports are often subject to a wide variety of delays; the effects of these delays impact not only the related stakeholders, such as aircraft operators, air-traffic control unity and ground handlers but as part of the European network, delays are propagated …

This research justification provides information which serves as a basis for answering the following research question: “Is it worthwhile for P&S to integrate a new weighing system out of overloading concerns?”. The topic has been covered from different perspectives. In order to be able to answer the …

The following research justification shows an overview of the strategic approaches of Europe Language Jobs towards all of their European markets, and in particular the Dutch market. These approaches have been measured by assessing the multilingual market, communication tools, communication strategies …

When a company decided to enter the foreign market, the company has different options for entry mode. Generally, there are four most common foreign market entry modes, these are exporting, contractual agreement, strategic alliances, and foreign direct investment. This paper focuses on the import/export …

Stichting SPOTS is a non-profit organization based in the Netherlands with a mission to save the wild felines (big cats) in Africa, especially the leopard, lion, and cheetah. The wild felines are threatened with extinction due to human reasons such as trophy hunting. The numbers of these animals have …

The Lisbon Treaty stipulates that the European Union's and the Member States' actions should be guided by the principles that inspired its creation. These principles are democracy, the rule of law, human rights. However, influence from outside forces can affect the European Union's unity, and leave Member …

Purpose: Board members and real estate managers (decision makers) play an important role in the decision-making process in nursing home organisations. This study aims to provide an understanding of underlying attributes and benefits sought by decision makers when making nursing home real estate decisions. Design/methodology/approach: …