In dit onderzoek is literatuuronderzoek uitgevoerd om de kernbegrippen cateringconcept, gastvrijheidsbeleving, service experience clues en customer journey te definiëren en operationaliseren. Daaruit is duidelijk geworden hoe de gastvrijheidsbeleving van medewerkers in het cateringconcept beïnvloed kan …

The capacity to deal with digital transformation is a valuable asset for established organizations, and employees play a crucial role in this process. This study contributes to the understanding of employees’ sensemaking of digital transformation in the tour operating industry. Using prior digital transformation …

Design/methodology Organisations are digitising the customer journey at a fast pace but have no idea what the effects of digitisation will be on customer experience and customer relationships. This paper describes two studies on digitisation in customer contact and the effects on customer experience …

Regenerative forms of higher education are emerging, and required, to connect with some of the grand transition challenges of our times. This paper explores the lived experience of 21 students learning to navigate a regenerative form of higher education in the Mission Impact course at The Hague University …

Predictive models and decision support tools allow information sharing, common situational awareness and real-time collaborative decision-making between airports and ground transport stakeholders. To support this general goal, IMHOTEP has developed a set of models able to anticipate the evolution of …

A designerly journey into textiles and HCI leads to thinking about data as a material for a cybernetic future.

What Moves People: Sustainable Travel to Events at Arena Poort Today over 50% of the event goers who are going to a venue at the Poort are travelling by car. Unfortunately this has a big downside for the environment. This interactive experience map presents opportunities in which event goers can be stimulated …

What Moves People: Sustainable Travel to Events at Arena Poort Today over 50% of the event goers who are going to a venue at the Poort are travelling by car. Unfortunately this has a big downside for the environment. This interactive experience map presents opportunities in which event goers can be stimulated …

What Moves People: Sustainable Travel to Events at Arena Poort Today over 50% of the event goers who are going to a venue at the Poort are travelling by car. Unfortunately this has a big downside for the environment. This interactive experience map presents opportunities in which event goers can be stimulated …

Twenty years ago, ESPEN published its "Guidelines for nutritional screening 2002", with the note that these guidelines were based on the evidence available until 2002, and that they needed to be updated and adapted to current state of knowledge in the future. Twenty years have passed, and tremendous …