This research paper was done as part of the final asignment of the Water Management/Delta Management bachelor program of the HZ University of Applied Sciences in Middelburg in the Netherlands. The research was conducted at N.V. G.E.B.E. in St. Maarten, the only water and electricity company on the Dutch …

This thesis project was carried out for Accres. In previous years, Accres conducted customer satisfaction surveys on an occasional basis. In the customer satisfaction surveys the main focus was on the hard side of the service quality. That is why Accres requested an additional research on the soft side …

In the past two decades, awareness about traumatic brain injury has been increasing in the public health. Informative and educational programs such as the Concussion Management program from the University of Kansas Health System have been reaching out to education, health and sports facilities. Practical …

Purpose: The purpose of this paper is to investigate which critical success factors (CSFs) influence interaction on campuses as identified by the facility directors (FDs) of Dutch university campuses and to discuss how these compare with the literature. Design/methodology/approach: All 13 Dutch university …

Due to Covid-19 the way of working changed rapidly. Also the change of the work environment accelerated. A ‘new normal’ emerges because organisations and employees have discovered the advantages of working from home. This influences the use of the offices and thereby the corresponding facilities. Dutch …

Ten tijde van de Covid-19-pandemie hebben vierdejaars studenten Facility Management de Best Practices onderzocht bij diverse zorginstellingen in Noord-Nederland. Drie organisaties uit de eerstelijnszorg, twee verpleeghuizen en twee ziekenhuizen hebben deelgenomen aan het onderzoek. De studenten hebben …

This white paper is presented by the Ethics Working Group of the uNLock Consortium This white paper presents findings of the Ethics Working Group, from the conceptual phase of investigation into the ethical issues of the uNLock solution, providing identity management solutions for sharing and presentation …