According to several authors, such as Bunner-Sperdin and Peters (2009), Ogorman (2010) and Hokkeling and Mar (2012), hospitality can be defined as an interpersonal exchange, in which the host wants to give the best experience, whereby the physical, spiritual, emotional and social well-being of the patient …

The following bachelor thesis report gives an answer to the main research question, “How could Dutchstar B.V reach their potential customers allowing them to expand the business in the Greater London?” together with the derived sub-questions “What are the characteristics of London´s market?”, “Who are …

Fokker Technologies B.V. bestaat uit de volgende business units: Fokker Aerostructures, Fokker ELMO, Fokker Services en Fokker Landing Gear (voortaan Fokker). Fokker is een speler in de aerospace industrie en in het najaar van 2015 overgenomen door GKN (branchegenoot). Door de overname van Fokker door …

How can service providers help young adults on the autism spectrum find their way towards successful independent living? What factors need to be taken into account, what promotes independence and a good quality of life, and what might barriers might there be? The researchers decided to gain views directly …

Little is known about innovation in the non-profit sport sector. The current research addresses this gap by questioning whether and to what extent sport federations innovate. It aims to identify types of innovation implemented by sport federations and their attitude and preferences towards innovation. …

Afstudeerscriptie requirements analyse met betrekking tot utilization IBM engineers & front office Vanwege uitfasering van het tool Brio zijn de huidige rapportages met betrekking tot utilization niet meer beschikbaar. Managers op de afdeling TSS bij IBM Benelux gebruikten deze rapportage als informatiebron …

This study investigated how job satisfaction influenced organizational commitment which, in turn, influenced employee turnover intention among medical staff in a Chinese hospital in Beijing. Data were collected from 107 hospital employees using a questionnaire-based survey. The survey measured various …

In this research report a port delay-analysis was created that showed the different ports where the Odin loaded and discharged. MV Odin is a general cargo ship which always sails in liner service. This means that MV Odin always loads and discharges in the same harbours. These harbours are in Oxelösund …

Rural service provision through citizen initiatives: stable alternative or a spur-of-the-moment?Against the backdrop of depopulation and Big Society, citizen initiatives in rural areas are believed to be able to mitigate service-provision inequalities between urban and peripheral regions. Factors influencing …

Streekbox is an organisation in delivering fresh food meal kits, which is still a developing organisation. The brand value of Streekbox is: “we connect people with local and healthy products”. Within the organisation, there was no focus on the Customer Journey. The organisation wants to map its Customer …