This paper examines a co-production arrangement between private actors, households, and community actors occurring within the framework of scheme of commercialised spring water in peri-urban Bandung, Indonesia. We argue that the provision of spring water in Ujungberung District is a form of co-production, …

Purpose The purpose of this paper is to examine an organization's operational alignment in the process of alliance formation. Design/methodology/approach A literature study was conducted on the strategic importance of assessing and aligning organizations' operations for alliancing. Furthermore, …

In the Netherlands and Europe, there exist approaches to refugee (re)settlement where asylum seekers face long waiting periods, in large-scale centres often isolated from Dutch society, with little-to-no opportunity to structure their day or participate in activities which bring meaning to their lives. …

Bij Zilveren Kruis Achmea is een onderzoek uitgevoerd om een architecturale manier te vinden om gebruikerservaring van de Zilveren Kruis websites te verbeteren, waarbij een doelarchitectuur en migratieplan zijn opgeleverd. De businesswensen van de websites zijn: • Verbeterde performance, zodat gebruikers …

Against the backdrop of depopulation and Big Society, citizen initiatives in rural areas are believed to be able to mitigate service-provision inequalities between urban and peripheral regions. Factors influencing the success and failure of such citizen initiatives and their potential in providing solutions …

Opdrachtnemer Charlotte Andeweg heeft een onderzoek uitgevoerd voor de afdeling Marketing en Communicatie van Hogeschool Leiden over de klanttevredenheid van deze afdeling. De opdrachtgever wil te weten komen waarom de interne klant niet tevreden is over de afdeling. Hij wil weten wat moet verbeteren …

This thesis deals with the problem of students who do not always know how to fill in their leisure time. There is limited information on the behaviour of Dutch students in their leisure time. By researching their passion related behaviour I gained insight in the positive and negative points regarding …

This report is written for Barning Telecommunicatie. The goal of this research is to gain insights into the level of customer satisfaction for Barning Telecommunicatie and to come up with an advice on how to improve customer satisfaction. Background information Barning Telecommunicatie is an independent …

De onderzochte organisatie is een leverancier van wieler- en schaatskleding. Sinds 2012 is het produceren van teamkleding de kernzaak. De opdrachtnemer loopt de afstudeerstage intern op het kantoor van de organisatie. Opdrachtnemer Karlijn van Krimpen kreeg de opdracht om onderzoek te doen naar de klanttevredenheid …

According to several authors, such as Bunner-Sperdin and Peters (2009), Ogorman (2010) and Hokkeling and Mar (2012), hospitality can be defined as an interpersonal exchange, in which the host wants to give the best experience, whereby the physical, spiritual, emotional and social well-being of the patient …