Care farms in the Netherlands, also known as social farms, are thought of as valuable day services centres, and sometimes as residential care providers, for highly diverse and mixed groups. This article is about the features of happiness at care farms. The main question is: what is the potential for …

In this paper, we describe the development of a collaborative approach to elicit and analyse service process experience as part of a project commissioned by the Dutch Ministry of Infrastructure and Environment. We designed and deployed a model-based instrument for measuring the experiences of both the …

Personalization of media services is gaining more and more traction, e.g., through the rise of personalization driven by recommender systems across media outlets. At the same time, we see a general rise in distrust and skepticism around the collection and processing of personal data, spurred by policy …

ISS has a strong need to constantly innovate and to surprise the market with innovations. ISS tries to be innovative through the tactical/strategic level (such as the 'new' Innovation & Strategic Development department). But innovation comes (still) too little from the operational work field. The reasons …

Referring patients from specialist mental-health services (provided by multiple healthcare service providers and aimed at relieving symptoms of mental illness) to less intensive care (provided by a nurse or psychologist in cooperation with a general practitioner and aimed at improving quality of life) …