In this paper we present a data-driven profiling approach that we have adopted and implemented for a municipality. Our aim was to make profiles transparent and meaningful for citizens, policymakers and authorities so that they can validate, scrutinize and challenge the profiles. Our approach relies on …

The thesis at hand was written for the client “Intercruises Shoreside and Port Services”, more specifically their office in Amsterdam, the Netherlands. Intercruises is a tour operator specialized in services for the ocean and river cruise industry. The company already established offices over the whole …

Take a chance to help people living in poverty! In 2016 and 2017; I conducted two different research projects in Gitega, Kigali-Rwanda. Gitega is a neighborhood in Kigali-Rwanda where sanitation services, supply of clean water, reliable electricity, timely law enforcement, maintenance of housing, transportation, …

OBJECTIVES: We explored whether changes in the perceived health of homeless people after entering the social relief system (SRS) in The Netherlands were predicted by housing, income, hours of work, social support, unmet care needs, arrests, physical and mental health, substance use, and experiences of …

Background: Acquiring the theoretical and practical knowhow of conducting patient and public involvement (PPI) in research is not part of the traditional curriculum of researchers. Zuyd University of Applied Sciences and Huis voor de Zorg, a regional umbrella patient organization, therefore started …

Promoting Healthy Ageing, and specifically an Active & Healthy Lifestyle, is one of the biggest societal and economic challenges the EU is facing. A paradigm shift from health care and cure to prevention is essential since the traditional ways have proven to be insufficient to solve this complex problem. …

Een verandering in de organisatiestructuur bij de afdeling HR-services is doorgevoerd in juni 2017. De effecten die medewerkers van deze afdeling hierop ervaren worden onderzocht in december 2017. Deze effecten worden toegespitst op communicatie, taken en betrokkenheid.

A customized version of the SERVQUAL model by Parasuraman, et al. (1988) was used to evaluate the quality or value of the contemporary Customer Self-Service Portal for Philips Lighting BG Professional Services. The purpose of the research was therefore to identify the gaps in the strategic design of …

The Internet of Things (IoT) is rapidly growing, and offers many economical and societal potentials and benefits. Nevertheless, the IoT also introduces new threats to our Security, Privacy and Safety (SPS). The existing work on mitigating these SPS threats often fails to address the fundamental challenges …

De huisvesting van melkkoeien is in de loop der jaren veranderd. De grupstal die tot begin jaren zeventig veel voor kwam is geleidelijk vervangen door de ligboxenstal. In de jaren 2000 kwam de opmars van de melkrobot. Het traditioneel melken in een ligboxstal werd vervangen door een melkrobot. Ongeveer …