Een goede klachtbehandeling is wat iedere organisatie wel wil. Maar de praktijk is weerbarstig, zo blijkt uit de herziening van de klachtprocedure bij de Raad voor de Kinderbescherming. Mark Lookman is procesregisseur klachten bij de raad en vertelt over de problemen waar ze tegenaan liepen. Want niet …

Open-mindedness is defined as one’s willingness and ability to consider opposing beliefs and perspectives and give them a serious, impartial consideration by setting aside one’s commitment towards one’s own beliefs and perspectives. Learning to prepare and teach open-minded lessons is a crucial skill …

Students of the Minor 'Robotic Production and Circular Materials' designed and created a modular outdoor structure suitable for the Green Mile Initiative. The structure fills in one parking lot, along the streetside of the Stadhouderskade. In 2022, this street is one of the most polluted and dangerous …

Empathy is an important competence for communication professionals. This article investigates two aspects of empathy in an educational setting: the validity of self versus other assessments and the manifestation of empathy in communicative behaviors. Communication students were given a mediating role …

De brandweer is onderdeel van de veiligheidsregio en heeft als wettelijke taak om tijdig en adequaat te kunnen optreden als gevolg van een incident. Eén van deze incidenten is brandbestrijding. De inzet en het grillige en vaak onvoorspelbare verloop van een brandbestrijding is voor het brandweerpersoneel …

Background: Regular physiotherapy with a physiotherapist experienced in the field is not feasible for many patients with haemophilia. We, therefore, developed a blended physiotherapy intervention for persons with haemophilic arthropathy (HA) (e-Exercise HA), integrating face-to-face physiotherapy with …

ackground and aim – Driven by new technologies and societal challenges, future proof facility managers must enable sustainable housing by combining bricks and bytes into future-proof business support and workplace concepts. The Hague University of Applied Sciences (THUAS) acknowledges the urgency of …

This chapter takes a closer look at the case of Amsterdam as a particular manifestation of a film festival city. Drawing from a new dataset on festivals in the Netherlands, the data supports the view of film festivals as a highly dynamic cultural sector: Internationally acclaimed film festivals exist …

Conflict lies at the core of urban sustainability transitions and the indispensable structural changes that accompany them. In this chapter we examine the RESILIO project, a multi-actor collaboration in Amsterdam aiming to transition towards a 'climate proof' city through smart water retention systems …

Keeping it Local is een onderzoeksproject van het Fashion Research & Technology Lectoraat aan de Hogeschool van Amsterdam. In dit ‘levend laboratorium’ wordt onderzoek gedaan naar co-creatie, lokale productie in een stedelijke omgeving en duurzaam consumentengedrag. Wij produceren 3D-gebreide truien, …