This dissertation was created with the goal to examine how online shopping has changed retail, specifically department stores and their business model, and to recommend a course of action and business model for entrepreneurs considering starting an (online) department store. There are several recommendations …

Casamona International is a small real estate office located in Barcelona, Spain. Casamona International is known for their offerings in the market as ‘’unique and different’’. However, the company failed to attract Dutch customers and therefore this marketing plan was written to attract new clients …

AFS Interculture Canada is a nonprofit organization that operates on a non-governmental basis. It is the Canadian branch of AFS Intercultural Programs. It enables adolescents to go on foreign student exchanges in order to develop intercultural awareness and skills. During a briefing in January of 2014, …

Het gebruik van social media is tegenwoordig geïntegreerd in het leven van een Nederlander. Social media is een belangrijke bron geworden om informatie te vergaren. Facebook is met ruim 7 miljoen gebruikers de grootste bron in Nederland. Er wordt daarbij ook verwacht dat social media een steeds belangrijkere …

In this study we analyze a large dataset of Facebook activities of local restaurants in Amsterdam, Houston, London and New York. Doing so gives broad insights in their Facebook usage and the communication patterns between them and their costumers. The dataset is quite rich and the presented statistics …

Currently, Delicatezze d'Italia is one of the biggest Italian wholesalers in The Netherlands (third largest with a market share of 15%). Considering that Delicatezze d'Italia delivers the majority of its products to clients in the Randstad, the Italian wholesaler is interested in expanding its business …

Sodexo Prestige is een party en evenementencateraar die na vele jaren ervaren is op het gebied van het bedenken, organiseren en verzorgen van concepten voor projecten en evenementen. Sodexo Prestige heeft met haar huidige communicatiemiddelen het doel te communiceren met klanten, feedback te genereren, …

Charities on the islands of Aruba, Bonaire and Curacao operate in an environment that is considered to be a Statist Regime. They are generally small, less organized, and receive little support from the government, causing them to rely on other sources for funding. Their relatively small size means that …

Door de snelle opkomst van social media stijgt ook de vraag van merken hoe hier mee om te gaan. Voor Benefit Cosmetics, een cosmetica bedrijf, is dit onderzoek uitgevoerd. Hierbij is uitgegaan van de volgende definitie voor social media: 'Social media is de verzameling van toegankelijke online media …

Social media are rapidly becoming a viable way of service marketing and customer engagement in the hospitality industry. Facebook, for instance, allows restaurants to publish information, multimedia content and engage with their customers e.g., to answer questions or learn about their preferences. Being …