De term criminele inmenging is reeds onderdeel van het maatschappelijk en criminologisch discours, maar binnen de academische literatuur niet gedefinieerd en geconceptualiseerd. Bij criminele inmenging maken criminele organisaties gebruik van bonafide bedrijven voor de facilitering van criminele bedrijfsprocessen. …

Voorheen werd het relatiebeheer door de verkopers in een Excel sheet verwerkt, maar dit was niet effectief en inzichtelijk genoeg voor alle andere medewerkers die deze informatie nodig hadden. Het proces had verbetering nodig zodat er efficiënter en sneller gewerkt kan worden. Om dit proces te verbeteren …

Adolescents’ social-emotional skills are associated with positive outcomes in psychosocial health and success in education and work. In this study, we examined the effectiveness of Skills4Life, a Social Emotional Learning program for preparatory vocational secondary education aimed at enhancing self-awareness, …

Design/methodology Organisations are digitising the customer journey at a fast pace but have no idea what the effects of digitisation will be on customer experience and customer relationships. This paper describes two studies on digitisation in customer contact and the effects on customer experience …

The paper explores how the customer experience bridges the relationship between signaling and trust in online shopping, following the framework of the Design-Based Research cycle. The main research question is as follows: “How does the end-to-end customer experience bridge the relationship between signaling …

"Over two-thirds (67%) of global office workers feel like they are constantly repeating the same tasks over and over again, according to a recent survey performed by a leading enterprise automation software company. The employees (specifically the starters and interns) of Cushman & Wakefield in Prague …

This is an open access volume of the NL ARMS offers an interdisciplinary view on the domain of Compliance and Integrity in International Military Trade (CIIMT), integrating defence economics, international law, arms export control frameworks and policies, information management, organizational sciences …

The external expectations of organizational accountability force organizational leaders to find solutions and answers in organizational (and information) governance to assuage the feelings of doubt and unease about the behaviour of the organization and its employees that continuously seem to be expressed …

Abstract: This case study examines the use of an eHealth application for improving preoperative rehabilitation (prehabilitation). We have analysed healthcare professionals' motivators and drivers for adopting eHealth for a surgical procedure at academic medical facilities. The research focused on when …

Purpose: The study aims to explain the communicative basis of conflicts in which actors stand in opposition in defining a negotiated situation and to deepen knowledge of environmental conflict development, in particular on how frames are (re)shaped through discursive choices in interaction. Design/methodology/approach: This …