The development of international relations and the implementation of the Bologna Process have been increasingly given attention by Higher Education Institutions in the Middle East region through the TEMPUS and Erasmus Mundus programmes. The project partners were keen to learn about elements of the Bologna …

In the dynamic environment of increasing regulations, increasing patient demand, decentralization of budgets and enforcement of efficiency, small sized healthcare institutions in the Netherlands are having a difficult time. Although these service providers are usually capable of flexibly delivering healthcare, …

In this paper we present the concepts and implementation of a data space system for the management of data from heterogeneous sources in the criminal justice field. Our system exploits domain knowledge in the field of justice to streamline and to relate the content of different databases in the chain. …

Times a changing. Mangement roles change. Quailty managers more an more are change managers and need soft skills to perform well.

Purpose This paper's aim is to determine whether shopping facilities in a waiting area influence customer behaviour and whether these behaviours positively influence their satisfaction and related sales of the displayed products. Design/methodology/approach The approach used was a field experiment. At …

The aim of this study is to investigate the effect of the work environment on produc-tivity and the mediating effect of the ability to communicate and concentrate on work (CoCon), and to contribute to the repertory of qualitative methods and techniques. Qualitative methods in Facility Management (FM) …

Paper presented at the CARPE Conference Manchester 2013 Various programs in higher education feel a need to teach project management skills to students. Measuring the effect of education is a challenge especially when focused on behavioral skills. Research on learning gains often turns to the method …

This manifesto describes the notion of sustainable development according to its basic appeal for economic, social and environmental value-creation, together with the implications of its meaning at the level of the individual (the manager), the organisation (the business) and society. As sustainable tourism …

The number of applications for debt management services in the Netherlands shows a steady increase of about 10 percent each year, over the last few years. Municipalities, responsible for these services, at the same need to cut back on expenditures. Our research shows that the (social) return on debt …

This paper reports a study into the relationship between the configuration of the process of Strategic Information Systems Planning (SISP) and the success of SISP. SISP is an important activity in the alignment of information technology systems and services to business requirements. However, despite …