from the article: Web-shop entrepreneurs generally overlook success factors during the expansion process of applying cross-border trade, resulting in failure or even high financial losses. The solution to this issue may be a decision supporting model, that supports SME web-shop entrepreneurs in their …

Purpose: This is a position paper describing the elements of an international framework for assistive techhnology provision that could guide the development of policies, systems and service delivery procedures across the world. It describes general requirements, quality criteria and possible approaches …

The objective of the study described in this paper is to define safety metrics that are based on the effectiveness of risk controls. Service providers define and implement such risk controls in order to prevent hazards developing into an accident. The background of this research is a specific need of …

Retaining natural teeth for longer, together with increasing care dependency in the elderly, has the potential to hamper adequate oral self-care and service provision. The aim of this qualitative study was to compare and contrast views from a multistakeholder perspective on the future priorities for …

OBJECTIVE: The World Health Organization (WHO) recently proposed an Integrated Care for Older People approach to guide health systems and services in better supporting functional ability of older people. A knowledge gap remains in the key elements of integrated care approaches used in health and social …

Uit resultaten van een onderzoek binnen branchevereniging Fedecom blijkt dat er minder trekkers worden verkocht bij huidige dealer/service bedrijven. Dit betekent minder opbrengst bij de dealer/service bedrijven. De oorzaak van de daling van het aantal verkochte trekkers is nog onduidelijk. Naast deze …

As already stated, making progressive decisions in the current market organization is complex. In view of the exponential growth of digitalization and the related possibilities such as the modernization of service, it is crucial to be able to act completely freely. This implies, among other things, that …

Firms increasingly use social network sites to reach out to customers and proactively intervene with observed consumer messages. Despite intentions to enhance customer satisfaction by extending customer service, sometimes these interventions are received negatively by consumers. We draw on privacy regulation …

Zowel de maatschappij als de manier van werken veranderen in een hoog tempo en daarbij draait alles om flexibele medewerkers die wendbaar zijn, zich snel kunnen aanpassen en beschikken over een grote mate van eigen verantwoordelijkheid. Een belangrijke factor die van invloed is op de manier van werken …

The current Western Economy can be described as an experience economy which is focused on creating unique experiences for consumers. When emotional value is added to the experience of a product or service, consumers are willing to pay a higher price for these types of experiences than for products without …