In de afgelopen jaren hebben technologische ontwikkelingen de aard van dienstverlening ingrijpend veranderd (Huang & Rust, 2018). Technologie wordt steeds vaker ingezet om menselijke servicemedewerkers te vervangen of te ondersteunen (Larivière et al., 2017; Wirtz et al., 2018). Dit stelt dienstverleners …

Cities are constantly in transition. Spatial production worldwide is generated by governments, business, developers, informal settlers, et cetera; sometimes cities expand, but increasingly there is a process of reurbanisation of existing urban patterns contronted with deterioration, dysfunctionality, …

Deze publicatie is bedoeld voor iedereen die zich vanuit bestuurlijk oogpunt bezighoudt met leefbaarheid en veiligheid. Hoewel deze publicatie zich focust op de manier waarop wijkagenten social media inzetten, gaat het over een breder issue: hoe zorg je ervoor dat je als publieke professional zowel fysiek …

When should a surveillance system that is used in preventive policing sacrifice the privacy of citizens to prevent criminality? What should be the impact of individual moral expectations when a social media platform designs an algorithm? To what degree can we use technology-driven deception in dementia …

Mechanisms that drive the intergenerational transmission of poverty have been studied widely, but to understand how these mechanisms are at work in real life we require studies on perspectives of families who themselves are living in poverty. In this study, we combine the perspectives of multiple generations …