Research about the performances of the service suppliers regarding the PFI Contract. The thesis is about the opportunities King's College Hospital in London can take to control the performances of the service providers of the hard FM, Sodexo, regarding the PFI contract and make sure the data in the monthly …

Our ageing population is the result of two demographic trends: decreasing fertility levels and higher life expectancy. As a corollary to these demographic trends, the working population is ageing and shrinking at the same time. This development will affect the performance of organizations in the next …

In studies of soldiers’ fears and behavior during war it has been generally acknowledged that their paramount concern is not fear of death, but the fate of their comrades and subordinates. This study aims to delve deeper into this issue. This study deals with the impact of actual death threat on self-perceptions …

For IT services companies, delivering high quality IT services is of eminent importance. IT service quality drives customer satisfaction, which in its turn drives firm performance. It is this link that is addressed in this paper: How can the performance of customer service delivery teams be improved, …

Setting up strategic alliances and trying to attain the intended goals is a highrisk venture. Most research into this topic is confined to already established alliances. This research will focus on perceived performance risks by organizations considering a possible strategic venture. Following other …

De hoofddirectie van ASR Nederland heeft duurzaamheid in de strategische beleidsplannen opgenomen. ASR Vastgoed Vermogensbeheer dient te kiezen of men duurzaam wil beleggen in vastgoed. Dit begint met het onderzoeken wat duurzaam beleggen is. Om vervolgens de stand van zaken omtrent duurzaam beleggen …

A recent employees satisfaction audit, showed that the employees of Eurest in Holland Casino Utrecht were very dissatisfied about 'communication'. Though, when I asked them they could not describe the exact problem and if I would ask what needed to change for them in order to improve the communication …

De scoringsrubriek is een checklist met aandachtspunten voor het beoordelen van informatievaardigheden van studenten. Behalve de beoordelingscriteria wordt ook het typerende studentengedrag op twee niveaus geoperationaliseerd. De scoringsrubriek is te gebruiken in het kader van de beoordeling van diverse …

This paper describes a business process and organizational re-design and implementation project for an e-government service organization. In this project the initial process execution time of a Virtual Private Network (VPN) connection request has been reduced from some 60 days to 2 days. This has been …

Will multinational SMEs use internationalisation to achieve labour cost savings at the expense of employees both in their home country and abroad or will they transfer their existing employee-oriented practices to their foreign subsidiaries? This paper argues that the answer to this question is affected …