The focus of this chapter is the customer journey, a concept which has emerged from business practice and which now commands the attention of practitioners and academics alike. The customer journey is defined as the sum total of all customer interactions with a product, brand or organization across multiple …

The Material Sample Management Tool is a label generator and database to support creative communities in documenting and sharing material experiments. It was designed around the idea of collaboratively building an archive of alternative design materials with an emphasis on materials that are easily renewable, …

Pressure on natural resources, unsustainable production and consumption, inequality and a growing global population lie at the base of the big challenges that people face. This chapter investigates how businesses can take responsibility in dealing with these challenges by means of frugal business model …

NL:  Tijdens het ontwerptraject van deze Tolhuijs stoel stond het woord simpel centraal voor zowel destoel zelf als de productietechniek. De intentie is om de stoel te laten produceren in socialewerkplaatsen. De benodigde materialen voor de stoel zijn afkomstig van afvalstromen van anderebedrijven, waarbij …

This study highlights tensions and challenges experienced by language teachers in CLIL contexts. Using an example from the Netherlands, it explores the pedagogical and collaborative practices of Teachers of English in Bilingual streams (TEBs). The study shows how, using formal and practical theories, …

The focus of this chapter is the customer journey, a concept that has emerged from business practice and that now commands the attention of practitioners and academics alike. The customer journey is defined as the sum total of all customer interactions with a product, brand or organization across multiple …

It is of utmost importance to collect organic waste from households as a separate waste stream. If collected separately, it could be used optimally to produce compost and biogas, it would not pollute fractions of materials that can be recovered from residual waste streams and it would not deteriorate …

NEP is an international tele-production company that produces real-time 3Denvironments for live television using augmented reality technologies.With multiple project kick-offs at a monthly basis, the team noticed that artproductions took longer than necessary due to repeatable production stepsand a lack …

Content and Language Integrated Learning (CLIL) is a dual-focused educational approach whereby an additional language is used for the learning and teaching of both content and language. In the Netherlands, this takes place in bilingual secondary education (tweetalig onderwijs). Policy guidelines, teaching …

This document describes the graduation project I carried out at the AMI research group at Saxion Hogeschool in Enschede during the period of 18-11-2019 through 22-4-2020. The goal is to prove that I possess the ability to design and create professional-grade software in a professional setting and in …