The focus of this chapter is the customer journey, a concept which has emerged from business practice and which now commands the attention of practitioners and academics alike. The customer journey is defined as the sum total of all customer interactions with a product, brand or organization across multiple …

This graduation project provides a comprehensive investigation into the decline of the liveability of the UNESCO World Heritage city: Venice. It sheds light on the dichotomy between liveability and (over)tourism, and proposes a new perspective for Venice, which in the last 20 years has undergone a massive …

At this moment, charging your electric vehicle is common good, however smart charging is still a novelty in the developing phase with many unknowns. A smart charging system monitors, manages and restricts the charging process to optimize energy consumption. The need for, and advantages of smart charging …

This research provides an impact analysis for both facility manager and commercial real estate on the consequences and impact of crises on commercial real estate. Building blocks impact analysis and conceptual approach: The building blocks of the impact analysis must be: KPIs, risk assessment and change …

At the age of a failing economic system and undeniable evidence of the effects humankind has had over the planet, it is necessary to look for alternatives to the way we live locally. This article explores the use of designing narratives and metanarratives to co-create imaginaries serving as the needed …

The focus of this chapter is the customer journey, a concept that has emerged from business practice and that now commands the attention of practitioners and academics alike. The customer journey is defined as the sum total of all customer interactions with a product, brand or organization across multiple …

There is a clear demand for a collaborative knowledge-sharing on climate adaptation and mitigation. The aim of most climate adaptation platforms is (inter)national knowledge exchange and raising awareness about climate adaptation in urban areas and promote solutions such as Nature-based solutions (NBS) …

Alternative dispute resolution (ADR) is constantly gaining ground, both at domestic and international level. New forms of dispute settlement with a mix of public and private components are emerging in fields where this was not the case until recent times, as some contributions to this Zoom-out have attempted …

Dit artikel is eerder gepubliccerd in het Nederlands Vlaams Tijdschrift voor Palliatieve Zorg, 2020-16 https://nvtpz.org/  Samenvatting (Nederlands) Het kwaliteitskader Palliatieve zorg beschrijft als standaard: Proactieve zorgplanning wordt tijdig en op passende wijze aan de orde gesteld, bij voorkeur …

The way we rebuild our buildings and cities show how we address, acknowledge and accept our history. In war-damaged cities, buildings with scars have the power to communicate the stories of the past. Revealing a difficult history through the built environment can be of added value in terms of knowing …