The focus of this chapter is the customer journey, a concept that has emerged from business practice and that now commands the attention of practitioners and academics alike. The customer journey is defined as the sum total of all customer interactions with a product, brand or organization across multiple …

People in western countries spend approximately 90% of their time indoors. This severely affects their health (WHO 2013; Klepeis et al. 2001). The health risks are exacerbated if people travel between indoor spaces by car or public transport. Buildings on streets specifically designed to create a human …

Background: The coronavirus disease 2019 (COVID-19) pandemic is rapidly expanding across the world, with more than 100,000 new cases each day as of end-June 2020. Healthcare workers are struggling to provide the best care for COVID-19 patients. Approaches for invasive ventilation vary widely between …

Charging infrastructure development is vital for the adoption of electric vehicles (EVs). Yet, on the surface, there seems to be significant disagreement about when, how and which kind of charging infrastructure should be developed and most importantly, for what reasons. These reasons are concealed in …

It is essential that higher education students are trained to become critically-thinking professionals. Critical thinking (CT) is crucial for succeeding in future careers and, moreover, is an important life skill (Davies, 2013; Facione, 1990; Halpern, 2014; Van Gelder, 2005). More specifically, students …

Shared decision-making (SDM) is theprocess in which healthcare professionals and patients jointly discuss and decide which care and treatment policy is to be followed. The importance of SDM is increasingly being recognised across health settings, including palliative care. Little is known about SDM with …

The German market for equine eye care products is small, but there is a high need and a willingness to pay for specific care products among equestrians. This analysis of the general trends, distribution channels, product types, packaging, active substances, claims and prices provides a guide for future …

The metabolic syndrome (MetS) comprises cardiometabolic risk factors frequently found in individuals with obesity. Guidelines to prevent or reverse MetS suggest limiting fat intake, however, lowering carbohydrate intake has gained attention too. The aim for this review was to determine to what extent …

The Global Leadership Initiative on Malnutrition (GLIM) created a consensus‐based framework consisting of phenotypic and etiologic criteria to record the occurrence of malnutrition in adults. This is a minimum set of practicable indicators for use in characterizing a patient/client as malnourished, considering …

The dairy sector in Kenya is one of the pillars for smallholder farmers' livelihoods through the generation of income, employment, and food to 2 million people across the dairy value chain although the sector is still vulnerable to climate change. Agriterra stimulates climate-smart agriculture and carbon …