Background: Revealing tacit knowledge often is seen as very valuable for organizations, although it is usually challenging to enunciate and share this type of knowledge. Methods: This study uses a participatory design and the application of a board gaming simulation as instruments to extract tacit knowledge. …

This chapter takes the starting point that the power to deter consists of three components: (physical) capacities, concepts (strategy, plans, decision-making procedures) and will (moral, determination, audacity). In case one of these components is underdeveloped or not in place, (coercive) power fails. …

This paper examines how a serious game approach could support a participatory planning process by bringing stakeholders together to discuss interventions that assist the development of sustainable urban tourism. A serious policy game was designed and played in six European cities by a total of 73 participants, …

The focus of this chapter is the customer journey, a concept that has emerged from business practice and that now commands the attention of practitioners and academics alike. The customer journey is defined as the sum total of all customer interactions with a product, brand or organization across multiple …

In the global pop music industries, revenue models have shifted from physical record sales to streaming services and live performances. At the same time, the supply of live music performances has changed as a result of festivalization. This study aims to understand the effects of festivalization on the …

There is currently a major challenge in the Netherlands: offices larger than 100 square metres must all meet energy label C by 2023, and energy label A by 2050. Approximately 56% of offices in the Netherlands do not currently meet the energy label requirements, so there is still much to be gained in …

The research goal of this dissertation is to make configurational HRM usable for science and practice by developing a simulation model and serious game. These tools offer HRM professionals the opportunity to design a multiyear HRM configuration that shapes employee behaviour, while enabling HRM research …

When a company decided to enter the foreign market, the company has different options for entry mode. Generally, there are four most common foreign market entry modes, these are exporting, contractual agreement, strategic alliances, and foreign direct investment. This paper focuses on the import/export …

This thesis was written for Kenniscentrum Nelles. This company is an expertise centre for local food. Kenniscentrum Nelles focusses on bundling knowledge and experiences about local food in the Achterhoek. The company gains knowledge and insight about local food in practice and applies this in new and …

The emergence of exponential technologies, along with the affirmation of a collective intelligence paradigm, is creating new competitive pressures and entrepreneurial opportunities for organizations aiming to generate a spectrum of diverse outputs ranging from product innovation to large-scale corporate …