The term last-mile delivery refers to the final leg of a business-to-customer service, in which products are shipped from a depot to a destination point bymeans of land transportation, such as vans and small trucks. Although these vehicles provide a common and easy way to consign products, companies …

The design of a spatial distribution structure is of strategic importance for companies, to meet required customer service levels and to keep logistics costs as low as possible. Spatial distribution structure decisions concern distribution channel layout – i.e. the spatial layout of the transport and …

Blended treatment – a combination of web-based and face-to-face therapy – is a promising eHealth service, supposedl combining “the best of both worlds”: the strengths of one mode of delivery may compensate for the weaknesses of the other.

The Ministry of Agriculture of Rwanda (MINAGRI) launched the Crop Intensification Program (CIP) in 2007 with the aim of making agricultural systems more commercially-oriented in order to increase productivity, self-sufficiency; reduce poverty and improve food security outcomes. This program was implemented …

Assistive technology supports maintenance or improvement of an individual’s functioning and independence, though for people in need the access to assistive products is not always guaranteed. This paper presents a generic quality framework for assistive technology service delivery that can be used independent …

Objective: To evaluate the delivery, acceptance and experiences regarding a traditional and teletreatment approach to mirror therapy as delivered in a randomized controlled trial. Design: Mixed methods, prospective study. Setting: Rehabilitation centres, hospital and private practices. Subjects: Adult …

The case study assesses the question ‘how can Scope best utilise the critical success factors of Scope One to gain market share?’, by focusing on identifying and analysing the critical success factors of Scope One. A framework was devised from four project management theories and two agile software development …

Organizations in legal practice, under pressure to do “more for less,” are searching for ways to automate legal work, to improve efficiency of legal service delivery. Automated drafting of contracts (or: contract automation) is one of the areas where technology is—partly—replacing legal professionals. …

In most countries, the demand for integrated care for people with chronic diseases is increasing as the population ages. This demand requires a fundamental shift of health-care systems towards more integrated service delivery models. To achieve this shift in China, the World Health Organization, the …

From the article: Globalization and technological innovation has led to an increasing competition between telecommunication service providers and has eroded traditional product- and service-based differentiation. One way to gain a competitive advantage is to create distinctiveness by improving customer …