ISS has a strong need to constantly innovate and to surprise the market with innovations. ISS tries to be innovative through the tactical/strategic level (such as the 'new' Innovation & Strategic Development department). But innovation comes (still) too little from the operational work field. The reasons …

This research is done on behalf of the company Fudura, which is, as a commercially operating organisation, part of the Enexis Group. Fudura is a nationwide organisation operating on the Dutch energy market, especially in the provinces of Groningen, Drenthe, Overijssel, Noord-Brabant, and Limburg. As …

Windsor Plaza hotel is an international 5-star hotel chain across Asia, which has capital investment from Taiwan. Windsor Plaza hotels around the Asia have been facing unprecedented competition within the hospitality industry since hospitality has become the hottest trend attracting plenty of investment …

Cloud computing is one of the latest ICT innovations, offering many advantages and leading to the digital transformation of private and public organizations. Despite the advantages, initiatives for cloud computing adoption in public administration are in early stage and relatively slow, comparing to …

International conflict resolution increasingly involves the use of non-military power and non-kinetic capabilities alongside military capabilities in the face of hybrid threats. In this book, counter-measures to those threats are addressed by academics with both practical and theoretical experience and …

Since Russia occupied Crimea in March 2014, the Western world has been searching for explanations how this operation was conducted and why it came as a surprise for many military and international relations subject matter experts. The Western media followed by NATO called the Russian activities a form …

In today’s world of globalisation, national borders have faded away, which poses new challenges and risks for national and international security. The ambition of the Netherlands Ministry of Defence is to share responsibility for the safety and stability of the international community. The three main …

La Place, is a unique food service chain company that started in the Netherlanders and currently operates on a global level. Research is carried out at La Place in order to find and create implementations, which would minimize the gap between operational services and the manager operations. The gap …

From the article: "Project execution in the construction industry faces major challenges, e.g. difficulty in coordination and cooperation. Operational procurement during project execution is no exception. In this paper we construct a maturity model, based on earlier work, consisting of six dimensions …

Agile software development has evolved into an increasingly mature software development approach and has been applied successfully in many software vendors’ development departments. In this position paper, we address the broader agile service development. Based on method engineering principles we define …