The Leidse Schouwburg-Stadsgehoorzaal is the umbrella organisation of the concert hall and the oldest theatre in the Netherlands in Leiden. The Leidse Schouwburg-Stadsgehoorzaal offers shows and concerts to a wide range of visitors. Within the organisation, there was no focus on the Customer Journey. …

Introduction This rapport is commissioned by IMK Opleidingen. IMK Opleidingen is an educational institute that provides corporate and personal training and wants to improve personal and organizational performances. The providing services of IMK Opleidingen can be divided in the following categories: - Management …

Friday 27th October 2018 the official kick-off event unfolded at Inholland University of Applied Sciences in Delft. Participants from numerous companies and research establishments congregated to make new acquaintances and share their ideas. The dean of Inholland Delft, Gerard van Oosten, gave a welcoming …

Streekbox is an organisation in delivering fresh food meal kits, which is still a developing organisation. The brand value of Streekbox is: “we connect people with local and healthy products”. Within the organisation, there was no focus on the Customer Journey. The organisation wants to map its Customer …

We finished USE2015 with a closing session inspired on the example of the successful closing session of USE2013 in Nelson, New Zealand. The session hosted a few different parts – you can, for instance, read about the PhD award the first newsletter we published after USE2015. Main element was that the …

This article explores the applicability of smart grid concepts to the Dutch gas network by reflecting on the experience of the electricity sector.

In 2010, the Dutch Probation Service introduced a digital decision support system for case management plans, a so called fourth generation risk/needs assessment instrument. Does this system help probation officers in determining the appropriate interventions that should prevent recidivism for each individual …