Recent economic crises, environmental problems and social challenges have urged us to drastically change our consumption and production patterns and transform organisations to contribute to socio-technical transitions that positively impact these challenges. Therefore, sustainable development and the …

The focus of this chapter is the customer journey, a concept that has emerged from business practice and that now commands the attention of practitioners and academics alike. The customer journey is defined as the sum total of all customer interactions with a product, brand or organization across multiple …

Objective We examined whether the role of maternal education in children's unhealthy snacking diet is moderated by other socio-economic indicators. Methods Participants were selected from the Amsterdam Born Children and their Development cohort, a large ongoing community-based birth cohort. Validated …

from the article: "In the Netherlands, housing corporations are increasingly adopting self-service technologies (SSTs) to support affairs their tenants need to arrange. The purpose of the study is to examine the customers’ motivations of using SSTs in the context of the Dutch public housing sector. An …

In the operational systems of the Dutch Public Prosecution Service, data about criminal cases are registered. This information is used to generate crime statistics or other management information as input for policymaking. A key element for these statistics is the crime type of a case, which is normally …

The dairy sector in Kenya is one of the pillars for smallholder farmers' livelihoods through the generation of income, employment, and food to 2 million people across the dairy value chain although the sector is still vulnerable to climate change. Agriterra stimulates climate-smart agriculture and carbon …

Een bedrijveninvesteringszone, kortweg BIZ, is een afgebakend gebied waar ondernemers en/of vastgoedeigenaren samen investeren in hun omgeving. Ze maken het gebied aantrekkelijker, schoner, veiliger en/of duurzamer. Na vijf jaar experimenteren is de BIZ-wet in 2015 officieel in werking getreden en de …

Purpose: The present study deals with the numerical modeling of the low-velocity impact damage of laminated composites which have increasingly important applications in aerospace primary structures. Such damage, generated by various sources during ground handling, substantially reduces the mechanical …

Bedrijven bevinden zich tegenwoordig vaak in een keten. Een keten kan worden be schouwd als een verzameling organisaties die een virtueel netwerk delen waar informatie, diensten, goederen of geld doorheen stroomt. Hierbij staan ICT-systemen veelal centraal. Deze afhankelijkheid werkt in de hand dat …

This study is written to explore which in-flight service components influence the passenger satisfaction according to passengers who have taken a long-distance flight of a full-service airline from Schiphol Airport in Amsterdam. Since very few studies have been conducted to understand the influence of …