The focus of this chapter is the customer journey, a concept which has emerged from business practice and which now commands the attention of practitioners and academics alike. The customer journey is defined as the sum total of all customer interactions with a product, brand or organization across multiple …

This research focuses on examining, building, and testing a mobile application and its pipeline to production. The practical research is commissioned by the workgroup of Roombeek, which has focused on commemorating the fireworks disaster which happened in Enschede on the 13th of May 2000. Along with …

Background: The support of people with profound intellectual and multiple disabilities (PIMD) rarely focused on motor activity, which might have negative consequences for the quality of life of these people. Evidence-based motor activity programs that present individually tailored and structural motor …

A hospital visit is often an anxious and uncertain event for patients and their relatives. Patients are often concerned about a diagnosis and/or the treatment of their disease in an outpatient or inpatient setting. In these hospital settings, the impact of the environment on patients is still not well …

Background There are distinct differences in the implementation of physiotherapeutic care in nursing homes. Both nationally and internationally staffing levels of physiotherapy differ significantly between and within nursing homes. Since legislation or guidelines that specify the parameters of physiotherapy …

Health professionals’ attitudes to substance abusers have been reported as suboptimal with potential adverse consequences for the quality of health care provided. Less is known about professionals working with addicted clients in mandated contexts. The aim of this study is to gain insight into forensic …

Er is onderzoek gedaan naar welke faciliteiten, in het Noorderplantsoen, van de huidige situatie naar de gewenste situatie gebracht kan worden in de herfst- en winterperiode. Dit zorgt ervoor dat ontmoeten gestimuleerd wordt in een gastvrije omgeving voor de Stadjers. Het ontmoeten in stadparken als …

Organizations collect a vast amount of data of different types, from various sources, and through different channels. Primarily, these data are used by these organizations to facilitate their core business processes. However, today we witness a growing tendency to use these data for other purposes than …

This research is focusing on the sedentary behaviour in the work environment, which is linked to a higher risk on chronic diseases, especially for long periods of sitting of 30 minutes or more. Of all European countries, the sedentary behaviour of Dutch people is on average the highest, which highlights …