In case of a major cyber incident, organizations usually rely on external providers of Cyber Incident Response (CIR) services. CIR consultants operate in a dynamic and constantly changing environment in which they must actively engage in information management and problem solving while adapting to …

Dit verslag is het resultaat van het afstudeeronderzoek van een cyber security student. Middels gefaseerd onderzoek is antwoord gegeven op deelvragen en uiteindelijk ook op de hoofdvraag. De hoofdvraag luidt ‘Hoe kan een SIEM zodanig geïntegreerd worden in een webhostingarchitectuur dat deze zoveel mogelijk …

Scientific evidence shows that context-related situational factors (leadership, co-workers, and organisational culture) influence unethical rule breaking behaviour. However, it needed to be identified whether this evidence also applies to F&B service departments in five-star hotels and what aspects will …

An assessment of SJDs service quality through interaction quality, physical environment and outcome quality. The final intervention looked at reducing perceived waiting times by improving ambiance and reducing patient anxiety.

The hotel industry is actively employing service robots throughout its operations. They are expected to carry out various frontline services, including welcoming guests, check-in, hotel guidance and product delivery. presumably, each hotel guest has a different perception and attitude towards service …

Which elements in hospitality products, services and concepts will influence customers sensitivity and are triggering for creating DELIGHT & WOW? Is there more than ‘service, location, cleanliness, rooms/design and sleep quality? Will these value drivers change in the future (or perhaps they have already …

The changes that have taken place in higher education in the last decade, such as output-based funding, global competition, and the marketization of higher education, call for a re-focus on the establishment of bonds between students and their educational institution. Previous studies have emphasized …

Many young people in the Netherlands participate in voluntary sports clubs (VSCs) but stop once they become adults. VSCs lack the ability to transition their youth members to adult members, which threatens the size of the clubs in terms of membership, the income, and the availability of volunteers. This …

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