Onderzoek naar de mogelijkheid om de CMDB van Document Management te optimaliseren. Waarmee een stuk alignment plaats vind en de gegevens in de CMDB kwalitatief bruikbaar worden. Daarnaast een onderzoek naar diverse informatiebehoeftes.

Presentation, held on June 6, 2013.Concerns an overview of 2012-2013 and a preview on 2013-2014.Opening Up is designed to look for a better service to citizens and businesses through the use of social media and open data. The opening-up project started in October 2011 and lasts three years. Hanze University …

Opening Up: international project on open data and social media.Presentation about open data and social media under the Erasmus Week 2013.Originating from the project Opening Up.Opening Up is designed to look for a better service to citizens and businesses through the use of social media and open data. …

This research is part of creating an integrated portfolio of services named Cloud Transformation Services to help customers assess, design and transform their business and service models to cloud based services. The vision of this integrated portfolio is to establish Atos as a market leading technology …

Outsourcing of business processes and information technology (IT) operations is an important trend in large and middle-sized organizations. However, outsourcing could affect the organization’s ability to align its IT with business strategy and operations. This article reports a qualitative study into …

De opdracht is om te onderzoeken hoe afspraken rondom Reparatie, Onderhoud en (reparatie en wissel van) Banden (ROB) door de berijder zelf via ALD Automotive ingepland kunnen worden. Middels een Service Level Agreement (SLA) heeft ALD Automotive afspraken met de leveranciers van ROB. Via de website van …

Currently, Delicatezze d'Italia is one of the biggest Italian wholesalers in The Netherlands (third largest with a market share of 15%). Considering that Delicatezze d'Italia delivers the majority of its products to clients in the Randstad, the Italian wholesaler is interested in expanding its business …

Environmental threats and scarcity of energy resources have become major issues of the 21st century. Therefore, the call for energy efficiency emerged as a valuable solution to these challenges. With the popularization of the ideas of energy efficiency, a new market was formed- the market of energy efficiency …

Dit afstudeerverslag is geschreven naar aanleiding van een verzoek vanuit de Dienst IT om te onderzoeken of Sociale IT en IT Zelfbediening toegepast kunnen worden binnen de toekomstige dienstverlening.

De opdracht betreft het beschrijven van de huidige ITIL processen (incident management, problem management e.d.) en verbetering inventariseren en implementeren. Het doel van de afstudeeropdracht is inzicht krijgen in de huidige processen en werkprocedures die ten grondslag liggen aan de ICT servicedienst, …