The focus of this chapter is the customer journey, a concept that has emerged from business practice and that now commands the attention of practitioners and academics alike. The customer journey is defined as the sum total of all customer interactions with a product, brand or organization across multiple …

Background and aim – Challenging behaviour, such as aggression towards oneself, others, or objects, arises in interaction with the environment and may prevent individuals from participating in society and enjoying a high quality of life (QoL). Literature suggests that architects can contribute to prevention, …

To improve retention rate of factual knowledge for health students we set out to design a game which challenges students to continue testing themselves during their studies. Since we intend for them to play this game for at least two years, we had two major challenges to overcome. Firstly, how can students …

Background and aim – In practice, phone pods and office booths, hereafter referred to as pods, have proven their added value and popularity in open-plan offices. How would that work in another context, such as in higher education? This study explores use and user perceptions of these pods in an atrium …

Background and aim – Patients undergo one or more medical interventions in a hospital. In the hospital, patients are surrounded by spaces and services. The output in a hospital is the patients’ outcome. To gain understanding about a holistic experience of patients, we assessed the experience and well-being …

One of the tasks for higher education is to prepare students for their role in a changing world and to stimulate them to develop broader competencies than only in their own discipline. There are many initiatives in which existing curricula are redesigned to prepare students for this changing world. These …

We Are Not Sick is a hybrid lecture/music performance by Geert Lovink and John Longwalker. Combining a diversity of text-, image-, and music-genres, the project reflects on the encroaching sadness provoked by social media architectures. Through this project they push for new modalities in both music …

Half of the medium-size cities of France are slowly disappearing. From social and economical weaknesses, they experience a rang of symptoms such as shrinkage, urban decay, ageing and impoverished populations that directly impact their spatial qualities and their very own identity. They need a spatial …

Among runners, there is a high drop-out rate due to injuries and loss of motivation. These runners often lack personalized guidance and support. While there is much potential for sports apps to act as (e-)coaches to help these runners to avoid injuries, set goals, and maintain good intentions, most available …

Background Prescription behavior in low back pain (LBP) differs between physical therapists with a biomedical versus a biopsychosocial belief, despite the presence of clinical guidelines. Objective To examine (1) the beliefs of physical therapy students and their adherence to clinical LBP guidelines …