When consumers are dissatisfied with a consumption experience, they usually respond in one of the following ways: (1) stop using an organization’s products/services and take their business to a competitor, (2) file a complaint with the organization that is responsible for the dissatisfying consumption …

This publication forms part of the European Community Support research project, which aims to create better conditions for the social inclusion of persons with impairments in four cities (Amersfoort, Maastricht, Budapest and Tallinn). The aim of the UN Convention on the Rights of Persons with Disabilities, …

Executive summary This paper about the recently ratified Treaty on the Transfer of Sentenced Persons (TTSP) and the execution of sentences imposed by judgments between Brazil and the Netherlands aims to explore best practices and potential obstacles concerning its implementation. This is based on the …

The internet is becoming a tightly interwoven part of our everyday lives. There is a growing market for web services which augment the daily life of users trough products with an internet connection. We call these real world extensions of the web embedded media. In the last couple of years we explored …

In March 2012, an atrocity was committed in two villages in the Kandahar Province of Afghanistan. One night, an American soldier entered three houses and killed sixteen people, including women and children. In response to this violent outburst of one of its soldiers, the United States (US) authorities …

The use of cameras is growing: not only personal computers and laptops are standard equipped with a camera, but also the public domain is increasingly equipped with cameras. Today's camera is not merely a pair of eyes. A surveillance camera can see much more than a single person can do. The rapid proliferation …

In this paper we investigate the possible consequences of different institutional settings (in casu the legal system) on externalities and their effect on the efficient allocation of externalities. We investigate whether the restriction of marginally low transaction costs can be relaxed if the legal …