The Personal Touch in Customer Contact: The Influence of a Personal Approach on Customer Relationships and Customer Experience
Harald Pol (Onderzoeker); Mirjam Galetzka (Onderzoeker); Ad Pruyn (Onderzoeker)
Decision factors for outsourcing On-premise Applications of institutions for higher education.
Rik Nijman (Onderzoeker); Pim Schouten (Onderzoeker); Pascal Ravesteijn (Lector)
Explaining effective team-vision development in small, entrepreneurial teams: a Shared Mental Models approach
Rainer Hensel (Lid Lectoraat); R.C. (Ronald) Visser (Lid Lectoraat)
Circular economy and Cradle to Cradle in educational practice
H.N. (Helen) Kopnina (Onderzoeker)
The Interaction between network ties and business modeling
Oskam, Inge (Kenniscentrum Techniek); Bossink, Bart; de Man, Ard-Pieter
Value Adding Management (VAM) of buildings and facility services in four steps
van der Voordt, Theo; Hoendervanger, Jan Gerard; Jensen, Per Anker; Bergsma, Feike
Combining qualitative design-based methods and quantitative consumer research methods to improve customer experience in small service businesses
Christine Lille, de; Remko Lugt, van der (Lector); Gerrita Veen, van der (Lector)
A business model design framework for viability
D'Souza, Austin (Energy Transition); Velthuijsen, Hugo (New Business & Ict); Wortmann, J.C.; Huitema, George
Internationalization: Interpretations Among Dutch Practitioners
dr. Haijing de Haan (Lid Lectoraat)
Extending the concept and modularization of project management maturity with adaptable, human and customer factors
Beverly Pasian (Lid Lectoraat)