This paper researches hybrid hospitality company The Social Hub, specifically their Amsterdam West location. TSH introduced a new way of working, known as 3.0. This way of working aims to have operational employees work in all operational departments. This paper investigated how TSH Amsterdam West can …

Urban tourism increasingly focuses on the role of hospitality in cities, evolving from a means to strengthen tourism as a ‘product’, towards a focus on tourism as an opportunity for revitalization and transformation of destinations. In this context, cities are considered dynamic communities in which …